Refund & Cancellation Policy

Refunds are generally initiated in the following scenarios:

-When Prepaid Orders are cancelled by Customer/Seller/, before delivery (Please read our Cancellation Policy)

-If our logistics team is unable to deliver the order.

-If you are not satisfied with the product and wish to return the product, in accordance with our Returns Policy.

-If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.

-There will be no cancellation request entertained if the order is dispatched. The amount will be refunded only if the dispatched parcel is returned undelivered by the logistics partner.

What if the product is dispatched and I still want to cancel it?

The amount will be refunded, if the product reaches undelivered, the refund will be initiated within 48 hours of the product received undelivered.

Refund depends upon the mode of payment. Please refer to the list below:

  • - Net banking: 3 - 4 Business days
  • - Debit card: 7 - 9 Business days
  • - Credit card: 10 - 15 Business days
  • - Neft: 4 Business days
  • - Wallets: 7 - 9 Business days

(As per the rules and regulations of the payment gateways)

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact the customer care number or support of the banks, to know the status of the transaction and the payment.

In which case, the refund request gets declined?

A refund may get declined the product when picked by the logistics company should be correct product. (IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible).

- Complete product (all the box accessories)

- Unused product

- Undamaged Product

- Undamaged Packing

How can I track the status of my Refund?

  • -In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated.