Return & Replacement Policy

Return Policy:

  • You can place a Return request within  48 hours of order delivery. If the case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
  • After the complaint has been qualified for the Return request will be reviewed by team of
  • If required, request will be shared with the seller  for the further approval.
  • After approval, pickup of the product will be arranged through our logistics team.
  • If reverse pickup service is not available on your address, we will ask you to dispatch the product. The logistics charges are Rs. 150 or actual (whichever is lower) will be reimbursed by
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective seller.
  • Returns/Replacement are accepted under the following cases

  • Wrong Product – Wrong color/ size/ style - Dispatched and received by the customer  
  • Wrong item ordered/ delivered - Dispatched and received by the customer  
  • Defective Product - Manufacturing defect/ Non-functioning
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Which category of Products is not eligible for return?

     There are following products which are not eligible for return:

           Innerwears -  Men’s & Women’s

           Accessories -  Perfumes

           Accessories -  Deodorants

    What is maximum time for the return and replacement request for the product?

    Return/Replacement request of the Product(s) should be raised within  48 hours of Order Delivery for Wrong  product to, once the request is qualified by our end, we will raise a request for the reverse pickup.

    However, under the following conditions, Return Request should be filed within 48 hours business  days of Delivery:

  • Damaged Product
  • Empty Parcel
  • Missing Item
  • Note: Please do not accept the parcel if it is in the open conditions and if you have, immediately call us at our customer care number or email us at customer support.

    For the Return request, one needs to refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.

    When we will be initiating the reverse pickup for the return/replacement request?

    Once the return request is initiated by the customer, the reverse pickup will be arranged by the customer care end, after verification of the complaint. If it qualifies for the reverse pickup (return/replacement) then the reverse pickup will be arranged within 3 to 4 business days.

    For where should i track the status of the return request?

    You will have track your order option on your login panel.

    Do I need to pay to the logistics partner for the return/replacement of the parcel?

    No, for the first pickup there will be no charges will be incurred on the reverse pickup of the parcel. If the parcel is returned again, then the charges will be incurred accordingly.

    How should i know that return parcel has reached you safely?

    You will receive an email within 24 to 48 hours from us. You can also track order from our logistics tracker ID number.

    How much time it will take to replace/return the order?

    After the qualification of the product from our end for replacement/ return, we will replace or refund the product within 48 hours from the time we have received the products.