You can always place a Return/Replacement request within 10 days, which is Precisely mentioned on the Product Page at the time of purchase. If the case of Damaged/Missing Product, the Return request should be filed as mentioned on the product.
Once the complaint found, qualified for the Return by team of Apparelsnyou.com as well as the respective vendor, the pickup of the product will be arranged by logistics team.
If reverse pickup service is not available on your address, we will ask you to dispatch the product. The logistics charges Max. to Rs.150 or as actual (whichever is lower) will be reimbursed by Apparelsnyou.com.
After the product is received, it will be verified against your claim to the respective vendor and accordingly, Replacement/Refund will be initiated. Please note that Replacement would depend upon the stock availability with the respective seller.
Returns/Replacement are accepted under the following cases :
Wrong Product – Wrong color/ size/ style - Dispatched and received by the customer
Wrong item ordered/ delivered - Dispatched and received by the customer
Defective Product - Manufacturing defect/ Non-functioning
Damaged Product – Physical damage/ Tampered product or packaging
Which category of Products is not eligible for return?
There are the following products which are not eligible for return :
Innerwears - Men’s & Women’s
Accessories - Perfumes
Accessories - Deodorants
What is the maximum time for the return and replacement request for the product?
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product. This request will be raised for Wrong Product Delivery to firstname.lastname@example.org.
If the request is qualified by the respective vendor’s end, we will raise a request for the reverse pickup.
However, under the following conditions, Return Request should be filed within 2 days of Delivery:
Note: Please do not accept the parcel if it is in the open conditions and if you have, immediately call us at our customer care number or email us at customer support.
For the Return request, one needs to refer to My Accounts, My Orders listing section and click on the Return button on selected order once order is delivered to you.
When we will be initiating the reverse pickup for the return/replacement request?
Once the return request is initiated by the customer, the reverse pickup will be arranged by the customer care end, after verification of the complaint. If it qualifies for the reverse pickup (return/replacement) then the reverse pickup will be arranged within 5 to 7 business days.
Qualification for the successful reverse pickup of the Product :
For where should I track the status of the return request?
You will have to track your order option on your login panel.
Do I need to pay to the logistics partner for the return/replacement of the parcel?
No, for the first pickup there will be no charges will be incurred on the reverse pickup of the parcel. If the parcel is returned again, then the charges will be incurred accordingly.
How should I know that return parcel has reached you safely?
You will receive an email within 48 to 72 hours from us. You can also track order from our logistics tracker ID number.
How much time it will take to replace/return the order?
After the qualification of the product from our end for replacement/ return, The return and replacement will be provided directly by the vendor and as mentioned on the product description as well.
Return and replacement of the product will be according to the time duration taken by the respective vendors.