You can always place a Return/Replacement request within 10 days, which is Precisely mentioned on the Product Page at the time of purchase. If the case of Damaged/Missing Product, the Return request should be filed as mentioned on the product.
Once the complaint found, qualified for the Return by team of Apparelsnyou.com as well as the respective vendor, the pickup of the product will be arranged by logistics team.
If reverse pickup service is not available on your address, we will ask you to dispatch the product. The logistics charges Max. to Rs.150 or as actual (whichever is lower) will be reimbursed by Apparelsnyou.com.
After the product is received, it will be verified against your claim to the respective vendor and accordingly, Replacement/Refund will be initiated. Please note that Replacement would depend upon the stock availability with the respective seller.
Returns/Replacement are accepted under the following cases :
Wrong Product – Wrong color/ size/ style - Dispatched and received by the customer
Wrong item ordered/ delivered - Dispatched and received by the customer
Defective Product - Manufacturing defect/ Non-functioning
Damaged Product – Physical damage/ Tampered product or packaging
Which category of Products is not eligible for return?
There are the following products which are not eligible for return :
Innerwears - Men’s & Women’s
Accessories - Perfumes
Accessories - Deodorants
What is the maximum time for the return and replacement request for the product?
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product. This request will be raised for Wrong Product Delivery to email@example.com.
If the request is qualified by the respective vendor’s end, we will raise a request for the reverse pickup.
However, under the following conditions, Return Request should be filed within 2 days of Delivery:
Note: Please do not accept the parcel if it is in the open conditions and if you have, immediately call us at our customer care number or email us at customer support.
For the Return request, one needs to refer to My Accounts, My Orders listing section and click on the Return button on selected order once order is delivered to you.
When we will be initiating the reverse pickup for the return/replacement request?
Once the return request is initiated by the customer, the reverse pickup will be arranged by the customer care end, after verification of the complaint. If it qualifies for the reverse pickup (return/replacement) then the reverse pickup will be arranged within 5 to 7 business days.
Qualification for the successful reverse pickup of the Product :
For where should I track the status of the return request?
You will have to track your order option on your login panel.
Do I need to pay to the logistics partner for the return/replacement of the parcel?
No, for the first pickup there will be no charges will be incurred on the reverse pickup of the parcel. If the parcel is returned again, then the charges will be incurred accordingly.
How should I know that return parcel has reached you safely?
You will receive an email within 48 to 72 hours from us. You can also track order from our logistics tracker ID number.
How much time it will take to replace/return the order?
After the qualification of the product from our end for replacement/ return, The return and replacement will be provided directly by the vendor and as mentioned on the product description as well.
Return and replacement of the product will be according to the time duration taken by the respective vendors.
Refunds are generally initiated in the following scenarios:
-When Prepaid Orders are cancelled by Customer/Seller/Apparelsnyou.com, before delivery (Please read our Cancellation Policy)
-If our logistics team is unable to deliver the order.
-If you are not satisfied with the product and wish to return the product, in accordance with our Returns Policy.
-If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.
-There will be no cancellation request entertained if the order is dispatched. The amount will be refunded only if the dispatched parcel is returned undelivered by the logistics partner.
What if the product is dispatched and I still want to cancel it?
The amount will be refunded, if the product reaches undelivered, the refund will be initiated within 48 hours of the product received undelivered.
Refund depends upon the mode of payment. Please refer to the list below:
(As per the rules and regulations of the payment gateways)
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact the customer care number or support of the banks, to know the status of the transaction and the payment.
In which case, the refund request gets declined?
A refund may get declined the product when picked by the logistics company should be correct product. (IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible).
- Complete product (all the box accessories)
- Unused product
- Undamaged Product
- Undamaged Packing
How can I track the status of my Refund?
What are the delivery charges?
Delivery is free for all the products purchased with Apparelsnyou.com. COD (Cash On Delivery) charges will vary from product to product. We recommend reviewing the final price before proceeding to payment.
Do I need to pay any hidden charges or tax?
There are no hidden charges on the purchase made with Apparelsnyou.com. The ‘selling price’ displayed on our website is the final price which you need to pay. COD (Cash on delivery) varies from product to product.
In case of partial COD is chosen at the time of refund, partial COD is non-refundable. In case the parcel is rejected by the customer, Partial COD is non refundable.
What is the expected delivery time?
Sellers Delivery time is different for each product as it depends on the availability of the product and the shipping location as well. The standard delivery time is 5 to 7 business days from the date of order, one of the main criteria is the serviceable pin-code also. However, the products are usually delivered within a maximum time span of 3 to 4 working days.
Why estimated delivery time is different for each product?
We have thousands of sellers registered with us. Delivery schedule may vary from product to product as every product is dispatched for delivery by different sellers. Also, delivery time is influenced by the location where the product needs to be delivered and availability of the product with the seller.Below are the factors which will affect the delivery time of the product:
The product will be replaced under following conditions :
Why product delivery is not available in my area?
We are expanding our business to capture the market and deliver products all over India.
There are certain limitations which restrict delivery to some locations, such as:
We pack and ship the products for delivery as soon as we receive order confirmation from our customers.
There are a few possible causes due to which your product delivery may get delayed:
We may impart individual data to our other corporate clients and associates. These substances and affiliates may market to you because of such sharing except if you unequivocally quit.
We may impart our confidential information to the third party as per requirement. This divulgence might be required for us to give you access to our Services, to consent to our legitimate commitments, to uphold our User Agreement, to encourage our showcasing and promoting exercises, or to avoid, identify, alleviate, and examine deceitful or illicit exercises identified with our Services. We don’t disclose our personal data , publicly unless it is extremely required.
Customer can contact us via Call / Chat / Email on our registered contact details. We will accept the return only if the product is in unused condition. IF we received shipment return to back our warehouse we have a policy for quality check in case we found that product received in used condition we will not proceed for refund or replacement & same will be dispatched as it is to customer.
Refund will not be offered under these conditions: